Terms & Conditions

Valid from 08.04.2020: cbdtukku.fi online store. 
Black Gold Factory OU /cbdtukku.fi 14821095 sells products to adult individuals in the EU. We only send our Thc free products to Finland, Sweden and France. We deliver all products to Estonia, Latvia, Lithuania, Denmark, Germany, the Netherlands, the United Kingdom, Belgium, Italy, Austria, Spain and Poland. We do not supply products to Norway at all. Product prices include VAT. We reserve the right to change prices and delivery costs.


How to order
Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.

Payment and payment methods
Payment can be made with Visa Electron and Debit cards, Visa MasterCard and Maestro (debit card). For payments made by invoice, the recipient of the payment on the card invoice is Black Gold Factory OU. Your purchases and card details are processed in the Black Gold Factory online store (cbdtukku.fi) when dealing with QuickPay, a secure and electronic payment intermediary. All data will be processed in accordance with the regulations in force. 

Order and payment confirmation
Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the contents of the package match the products on the order confirmation. You must enter your email in our records for order confirmation to be successful. Payment will be deducted from your account immediately. When the payment appears in our account, the product will leave our warehouse within 1-2 working days.

You can contact our customer service with the following information:

Black Gold Factory OU
Tallinn, Estonia

Shipping methods and costs
We deliver the orders by mail or parcel according to the attached price list. Orders are not shipped with cash on delivery.
Fixed shipping fee 7.90

Delivery time
Our most common delivery times to Europe vary depending on the order and delivery method. Exceptions to delivery time estimates are stated if there are out of stock in the shopping cart and we will also notify you of any delays immediately after ordering. Our delivery time according to the basic postage is 3-9 working days. 

We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. The online store informs about different delivery times on its website.

Return Policy

Right of withdrawal
The customer has the right under the Consumer Protection Act to cancel the order within 14 days of receiving the order. The cancellation notice must include the subscriber's name, valid address, order date and
product. Notice of cancellation must be sent by post to the return address below. The product must be returned by post within 14 days of the cancellation notice; in original condition and in original packaging. Return costs are the responsibility of the customer. Attach a copy of the cancellation notice to your product return. Cancellation of the transaction and return of the product requires that the product is in good condition and unused. The used product cannot be returned or exchanged. If you wish to return or exchange products after the review period, please contact us directly. When returning a delivered order, include your name and contact information and account number for a refund. We will refund the full amount of the product you paid within 14 days of receiving the cancellation notice if the product has been returned as specified or has been proven to have been mailed to the return address.

Return address: 
Black Gold Factory OU
Sõle 60-84,
10311 dating in Tallinn, Estonia

Effects of withdrawal
If you cancel this Agreement, we will refund to you all payments received from you, including shipping costs (except for the additional cost of choosing a delivery method other than the cheapest one we offer), without delay and in any case no later than 14 days after receiving notice of cancellation. We will make the refund using the payment method you used in the original transaction, unless you have expressly agreed otherwise, and in any case at no cost to you.

You must return the goods without delay and no later than 14 days after the cancellation notice. The deadline has been met if you return the goods before the end of that 14-day period.

You are only liable for any depreciation of the goods as a result of any treatment other than that necessary to establish the nature, characteristics and functioning of the goods.

Unclaimed package
Non-redemption is not the same thing as a refund or cancellation. For non-redeemed packages for which no separate cancellation notice has been made, we will charge the delivery cost.

If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the error within 14 days in writing to the address mentioned in the Right of Cancellation and Return Policy or by calling the telephone number mentioned in the contact information. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice.

The product warranty is valid for the duration of the product (Duration = packing date - expiration date). The duration of the product is marked on the products. The shelf life is 30 months from the date of packaging in the original packaging of the product.

The consumer has rights under the Consumer Protection Act. With regard to rights other than those provided for in the Consumer Protection Act, cbdtukku.fi reserves the right to change the contract without notice. Before making an order decision, the customer is required to familiarize himself with the delivery terms in force at the time. Black Gold Factory assumes no financial responsibility for any delays or incorrect deliveries, and is never liable for any direct or indirect damages or misuse of the products. The customer is responsible for the legality of the ordered product in his home country.

Read about legality